October 02, 2019

Accenture’s Future Systems Research Reveals Companies that Excel at Scaling Technology Innovation Generate Double the Revenue Growth

New research surveyed more than 8,300 organizations to reveal the relationship between technology adoption and business growth

NEW YORK; Oct. 2, 2019 – A vast new research survey on Future Systems from Accenture (NYSE: ACN) sheds important light on the enormous impact that technology investment and adoption have on a company’s financial performance and most notably, the mindsets and behaviors of companies that are industry leaders. The new research, titled: “Full Value. Full Stop. How to scale innovation and achieve full value with Future Systems,” provides insights on how to scale innovation and achieve full value of technology investments, builds on Accenture’s initial Future Systems report launched last year, and is based on a survey of more than 8,300 organizations across 20 industries and 20 countries. It is designed to help companies understand and close the innovation achievement gap — defined as the difference between potential and realized value from technology investments.

The Future Systems research is Accenture’s largest enterprise IT survey ever conducted and includes measures of both mature and emerging technologies such as artificial intelligence (AI), blockchain, and extended reality. It scored companies on three important dimensions: technology adoption, depth of technology adoption, and organizational and cultural readiness. By assigning a score for each of these key factors, the study determined which companies were ‘Leaders’ (top 10 percent) and which were ‘Laggards’ (bottom 25 percent). Tracking performance indicators between 2015 and 2023 (projected), the study identifies the relationship between technology adoption and value achieved, finding that Leaders grow revenue at more than twice the rate of Laggards. Moreover, in 2018 alone, Laggards surrendered 15 percent in foregone annual revenue, and stand to potentially miss out on an astonishing 46 percent in revenue gains by 2023 if they do not change their enterprise technology approach.

“Today’s C-suite is investing staggering amounts of money in new technology, but not every company is realizing the benefits of innovation as a result of those investments,” said Bhaskar Ghosh, group chief executive, Accenture Technology Services. “Competing in today’s data-driven, post-digital economy means organizations need to have a carefully calibrated strategy toward technology adoption and a clear vision for what their companies’ future systems should look like. Our newest research reveals that the world’s leading companies are investing in boundaryless, adaptable and radically human systems to maximize innovation, business performance and value.”

Adam Burden, Chief Software Engineer at Accenture, discusses the differences between
Leaders and Laggards in Accenture’s Future Systems research

Fundamentally, Leaders believe that humans and machines can bring out the best in each other while companies and their ecosystems can form mutual alliances. It’s one reason they’re motivated to build future systems that are boundaryless, adaptable and radically human, which the study defines as follows:

“To maximize the return on their technology investments, leading organizations are improving their technology quotient, going beyond building pockets of excellence, to implementing a strategy for achieving enterprise-wide transformation,” added Ghosh.

The Future Systems research found that Leaders exhibit a distinct mindset and approach to enterprise-wide technology adoption and organizational transformation — often in stark contrast to Laggards. Specifically, Leaders are:

More information on the “Full Value. Full Stop” research, including infographics, key indicators over an eight-year time period and benchmarks by industry and geography is available here. Follow the conversation on Twitter with #IntoTheNew.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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Julie Bennink
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