March 11, 2019

Accenture Recognized as Leader in Inaugural IDC MarketScape Report for Worldwide ITSM Implementation Services

NEW YORK, Mar. 11, 2019 – Accenture (NYSE: ACN) has been recognized in the first ever IDC MarketScape: Worldwide IT Service Management (ITSM) Implementation Services 2019 Vendor Assessment (doc # US44806818, February 2019). According to IDC MarketScape’s assessment, Accenture is a leader when it comes to Strategies and Capabilities.

“Accenture has an extremely well-balanced approach to service management working with partners and clients, and its overall strategy aligns with what IDC sees from a customer demand viewpoint,” said Ali Zaidi, research director at IDC. “We recommend businesses consider working with Accenture if they are looking to completely transform their IT operating model and business strategy in parallel.”

In the report, the IDC MarketScape highlights the depth of its referenceable client success stories and notes that “the key to Accenture’s recent success has been the company’s ability to combine its business acumen with its technical expertise.”

“Our clients are looking at service management as a way to leverage cloud capabilities, applied intelligence, and agile ways of working in order to manage IT operations and accelerate their digital transformations,” said Prasad Sankaran, global cloud infrastructure lead at Accenture. “The IDC MarketScape report demonstrates that Accenture’s capabilities and strategic approach resonate with our clients. We look forward to building on our position and helping clients deliver superior business outcomes from technology-based services.”

The IDC MarketScape assesses the characteristics that explain a vendor’s success in a given marketplace and help anticipate its ascendancy. The IDC MarketScape: Worldwide IT Service Management Implementation Services 2019 Vendor Assessment includes analysis of eight ITSM implementation vendors with broad portfolios spanning the IDC MarketScape’s research coverage and with global scale. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another and highlights the factors expected to be the most influential for success in the market in both the short-term and the long-term.

About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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Mylissa Tsai
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