December 09, 2019

Accenture Ranked No. 1 in HFS Top 10 for ServiceNow Services 2019 Report

NEW YORK; Dec. 9, 2019 – Accenture (NYSE: ACN) was named No. 1 out of 14 providers in the HFS Top 10 for ServiceNow Services Providers 2019 report.

"Accenture came out as a clear leader for its ability to innovate and deliver superior outcomes for its clients," said Ollie O’Donoghue, research vice president of HFS Research. "Accenture has invested significantly in the space and, coupled with a strong partnership with ServiceNow, has been able to bring innovative and high-value solutions and services to clients. An important differentiator, according to clients, is the firm’s ability to bring talent and scale to a highly competitive market, supported by strong account management, and a clear roadmap for future investments to develop capability further.”

The report specifically analyzed the full value chain of ServiceNow services and states that, of all the providers assessed, Accenture was positioned first because of its global capability to innovate and deliver with high customer satisfaction.

Accenture strengths highlighted in the HFS report include:

“Accenture’s high customer satisfaction ratings demonstrate that we’ve invested in the most important areas of the strongest value to our clients. We’re now deploying ServiceNow in ways beyond traditional IT functions to be more strategic in order to accelerate business transformation,” said Jason Wojahn, senior managing director and global ServiceNow platform lead at Accenture.

“Our partnership with ServiceNow is even more focused than ever to push the platform to deliver more in other areas such as being more aligned with our cloud industry solutions. It’s a great time to be an Accenture client because they can now benefit more from our collective partnership with Service because we’ve industrialized this amazing partnership,” added Wojahn.

The HFS report analyzed 14 ServiceNow service providers on the criteria of their ability to execute, innovation capability and voice of the customer.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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