September 03, 2019

Accenture Positioned as a Leader in Gartner’s Magic Quadrant for IT Services for Communications Service Providers, Worldwide for Eighth Consecutive Year

Accenture positioned highest for ability to execute and furthest for completeness of vision

NEW YORK; Sept. 3, 2019 – Accenture (NYSE: ACN) has again been recognized by Gartner, Inc., the world’s leading research and advisory company, as a Leader in the Magic Quadrant for IT Services for Communications Service Providers, Worldwide*. The company is positioned highest for ability to execute and furthest to the right for completeness of vision.

This is the eighth uninterrupted year that Gartner has recognized Accenture as a Leader in this report.

“New competitive, customer and technology demands require communications service providers to transform or risk becoming obsolete,” said George Nazi, senior managing director for Accenture’s Communications & Media industry practice globally. “We believe this recognition by Gartner validates our investment approach in services, technology and talent that help our clients with their digital transformation journeys.”

The report – Magic Quadrant for IT Services for Communications Service Providers, Worldwide – analyzed 13 vendors that provide IT services for CSPs. According to the report, “IT services for communications service providers (ITS-CSP) are IT consult/design, build and run services that CSPs buy to: enable new or enhance existing end-user offerings (services that CSPs offer to their customers), and transform their customer, revenue and service management. Transforming customer, revenue and service management includes optimizing existing resources and processes or implementing improved ones (for example, for better self-service, fulfilment, provisioning automation, monitoring, billing, supplier and partner management). It includes enhancing CSPs’ ability to leverage data and other assets for better customer impact. The scope includes “as a service”-based offerings and emerging delivery or business models.”

For Accenture’s insights on how telecom providers must play by new rules and find new growth in this era of disruption for both B2B and B2C environments, click here.

*Gartner, Magic Quadrant for IT Services for Communications Service Providers, Worldwide, Jouni Forsman, Amresh Nandan, 15 August 2019. This report was previously titled Magic Quadrant for Communications Service Providers from 2012-2014.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

# # #


Molly McDonagh
+44 7825 023 622

Copyright © 2019 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.