September 19, 2018

Outdated Education and Workplace Training Put at Risk US$11.5 Trillion in Growth Promised by Intelligent Technologies, Finds Accenture

Investment in experiential learning, individualized learning and empowering vulnerable workers are the best paths to narrowing skills gap

NEW YORK; Sept. 19, 2018 – The economic promise of digital technologies is being put at risk by inadequate education and corporate training systems, according to Accenture (NYSE: ACN). Unless radically new learning approaches are adopted, the failure to close the skills gap could result in 14 of the G20 economies forgoing as much as US$11.5 trillion in GDP growth promised by investment in intelligent technologies over the next ten years.

The growth premium in peril if economies are unable to meet the demand for skills

The report, It’s Learning. Just Not As We Know It, published in collaboration with the G20 Young Entrepreneurs’ Alliance (G20 YEA), includes ground-breaking analysis that helps organizations assess their future workforce to prepare skilling strategies. It reveals how intelligent technologies will change the tasks that make up work and identifies the new skills that will be required to perform them. It calls for education and corporate training systems to commit to three areas of action in order to develop these new skills more effectively.

According to the report, on average across the 14 economies covered, 51 percent of worker time is subject to potential augmentation as intelligent technologies enhance people’s capabilities. Thirty-eight percent could potentially be automated, but the impact varies between job roles and geographic markets, pointing to the need for targeted interventions to accelerate opportunities and manage risk.

In the U.S., for example, workers in Empathy and Support-related roles, such as nurses, represent the largest single share of employment and have the greatest opportunities to boost productivity through augmentation. Sixty-four percent of their work time could be augmented, and Accenture research finds that 14 percent of augmentation could take place in the next ten years. Appropriate investments in skill building could fulfil demand for as much as 1.4 million additional workers in these roles over the coming decade.

“Whether new technologies augment or automate work, upskilling is an urgent priority,” says Eva-Sage Gavin, senior managing director at Accenture and Global head of the Talent and Organization practice, Accenture. “But before business leaders commit to improved workplace training, they must assess how technology will reconfigure work in their sector and the new range of skills it will demand of their people.”

The rising importance of new skillsets
Complex reasoning, creativity, socio-emotional intelligence and sensory perception are the skills that are rising in importance across almost every single work role, according to the report. The importance is set to increase further with the adoption of intelligent technologies.

Skillets that are increasingly important across every role are acquired through practice and experience

“Current learning approaches aren’t fit for today, let alone tomorrow. Evidence from neuroscience and behavioral sciences show us there are better ways to learn,” says Armen Ovanessoff, principal director, Accenture Research. “Many of the most important skills for the future workplace are best acquired through practice and hands-on experience. We need an overhaul of skilling approaches that puts experiential learning techniques front and center.”

Accenture recommends a three-pronged approach to solving the skills crisis:

For more information on this analysis, please visit

Or join the conversation: #FutureWorkforce #G20YEA.

About the research
Accenture used statistical clustering to analyze skills, abilities and work activities. These were used to develop 10 empirically-derived groupings of roles and occupations that utilize similar skills, perform similar tasks and that can be expected to be affected in similar ways by intelligent technologies. The 10 role clusters were used to categorize the workforce composition of 14 G20 countries. To calculate forgone growth premium, Accenture analyzed how intelligent technologies will impact specific work tasks and skills needs. Using Data from the Occupational Information Network (O*NET) of the U.S. Department of Labor and from the International Labour Organization (ILO), Accenture calculated total potential time susceptible to automation and augmentation for different occupations. GDP growth (2018-2028) was modelled under two supply assumptions in order to measure the GDP at stake if skilling needs are unmet. Forgone Growth Premium was presented under two different scenarios about investment in intelligent technologies. Accenture also conducted in-depth interviews with business leaders, experts and practitioners from multiple sectors, and drew on the expertise and experience of Accenture’s own professionals in learning, technology and talent development. Visit for full methodology.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 449,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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Tourang Nazari
Accenture Media Relations
+1 202 322 4640