December 17, 2018

New Report from Accenture Finds Gaps Between Federal Agencies’ IT Adoption and Mission Objectives

ARLINGTON, Va.; Dec. 17, 2018 – A new report from Accenture (NYSE: ACN) has found that while U.S. federal agencies are accelerating the modernization of their information technology (IT) systems and infrastructures, there are significant gaps in aligning their technology priorities with mission objectives. In addition, despite many agencies reporting success implementing new technologies, only a small minority have fully adopted new approaches like cloud computing, digital platforms and agile software development, underscoring the gaps that many are facing in supporting more-agile operations.

The State of Federal IT 2018 report — based on the Accenture Federal Services (AFS) survey of 200 federal IT executives — sought to answer two primary questions: Is federal IT serving mission needs, and are agencies pivoting quickly enough to new technologies?

The results found that while IT organizations are making real progress in modernizing technology systems and infrastructures, more than two-thirds (70 percent) of IT decisionmakers report that they’re still playing an enabling role within their agency. At the same time, collaboration between the IT organization and mission, business and operations stakeholders are inconsistent. Only 47 percent of IT decisionmakers believe they’re effectively contributing to mission agility, and even fewer (39 percent) say they’re able to transform mission and business requirements into compelling business cases for new IT investment.

“The stakes for federal IT executives have never been greater,” said Tom Greiner, a senior managing director and technology lead for Accenture Federal Services. “Digital transformation can empower government agencies to deliver upon the immense expectations of the American public. While the tools and capabilities they need are now more accessible, they also face familiar constraints around budget and talent that will force prioritization.”

The report also assessed the extent to which federal agencies are adopting specific strategies and technologies, like Agile and DevOps, commercial cloud infrastructures and shared services/centers of excellence. Across the board, responses indicated a stronger focus on modernizing IT operations than on deploying capabilities that directly empower mission and business stakeholders. For example, 54 percent describe commercial cloud infrastructure as either very important or essential to accelerating IT impact, while 40 percent say the same about software-as-a-service applications. At the same time, commercial cloud adoption among federal agencies remains limited, with more than half (54 percent) of respondents saying they run only 25 percent or less of their infrastructure in the cloud.

While IT investments are becoming more of a priority for federal agencies, the path to technology modernization is not without challenges. More than four in 10 respondents cited lack of funding (48 percent), cybersecurity concerns (44 percent) and a reliance on legacy IT (40 percent) as major barriers to technology adoption. More than one-quarter (28 percent) of government executives said they are experiencing digital skills shortages, a major hinderance both now and into the future.

“Our research and experience show that success will require government IT executives to increasingly lead cross-agency collaboration and goal sharing,” Greiner said. “At the same time, they must reorient IT to focus on both performance and impact, reengineering their environment to become truly agile and take full advantage of accelerating advancements in technology.”

To help federal agencies on their journey, the report outlines three key principles that are critical to IT modernization:

About the Methodology
The State of Federal IT Adoption 2018 report is based on a survey of 200 federal IT executives conducted by Market Connections. All respondents were employed by the U.S. federal government, with participants split evenly between defense-related and non-defense-related agencies. All were involved in their agency’s decisions and/or recommendations regarding IT management and operations.

About Accenture Federal Services
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture’s federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations. Learn more at

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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Jane Norris
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