December 11, 2017
Momentum Energy Transforms Its Business with Accenture and Salesforce Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud
Accenture’s work with energy services company recognized in annual Salesforce Partner Innovation Awards
NEW YORK; Dec 11, 2017 – Accenture (NYSE: ACN) announced that it has helped Momentum Energy, one of the fastest growing Victorian energy retailers, transform its business by leveraging Salesforce cloud solutions to improve their customer experience, enable new capabilities, and increase competitiveness and growth.
For this innovative work, Accenture has been recognized with the Connected Partner Ecosystem Award as part of the annual Salesforce Partner Innovation Awards. The award was presented at Dreamforce 2017, one of the leading and most inspiring technology events of the year.
In less than one year, Accenture worked with Momentum Energy to implement four Salesforce clouds concurrently including Sales Cloud, Service Cloud, Marketing Cloud and Community Cloud. These cloud deployments have resulted in a simpler, easier-to-navigate process for customers to purchase and manage services. For Momentum Energy, the new digital capabilities provide a single view of customers, improve speed to market through enhanced product delivery, significantly increase operational efficiencies and a cohesive omni-channel digital customer experience.
“Increasing competition and disruption in the domestic energy retail market means we need to be leaders in innovation, technology and customer experience,” said Paul Geason, managing director at Momentum Energy. “We worked with Accenture to help us create competitive advantage through new digital capabilities enabled by Salesforce. This is allowing us to achieve differentiation in the market and provide our customers with simple self-service tools to better manage their energy consumption.”
“As a leading Salesforce alliance partner with extensive industry capability and one of the world’s largest workforces of Salesforce-skilled consultants, Accenture helped Momentum Energy deploy all four cloud solutions within one year and integrate them with critical systems and business processes that manage their ecosystem of customers, employees and partners,” said Charlie Richardson, managing director at Accenture. “Today, they have modern digital capabilities that support their core business from customer acquisition and care to field sales and service to back-office finance and billing.”
“The Salesforce Partner Innovation Awards recognize the incredible work performed by our alliance partners, and their dedication to delivering customer success,” said Tyler Prince, executive vice president of Worldwide Alliances and Go-to-Market Innovation at Salesforce. “In this age of the customer, it’s imperative that companies focus on customer success. It’s not only a customer expectation, it’s a vital component of a company’s long-term success strategy.”
The award caps an exceptional year that has seen Accenture invest in and launch numerous industry cloud solutions built on Salesforce to address new client challenges, such as the Research Life Sciences Cloud solution, Accenture Citizen Engagement Solution, and Customer Experience Solution for Utilities. Each of these solutions features new capabilities enabled by Salesforce Einstein and Lightning Bolt.
In addition, Accenture was recognized by several industry analyst reports for its Salesforce practice expertise with accolades, such as:
- A leader that “stands out with scale, breadth, depth and focus on transformation” among global Salesforce Implementation Partners in The Forrester Wave™: Salesforce Implementation Partners, Q3 2017;
- Among the “Winner’s Circle” for excellence in both execution and innovation in the latest HfS Blueprint Report, Salesforce Services 2017; and
- A leader for Salesforce Implementation Services in the IDC MarketScape: Worldwide Salesforce Implementation Services 2017 Vendor Assessment (Sep 2017, Doc #US41931917).
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Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
About Momentum Energy
Momentum Energy is a 100% Australian-owned and operated, energy retailer. We pride ourselves on innovation and outstanding customer service. To date, we retail electricity in Victoria, New South Wales, South Australia, Queensland, the ACT, and the Bass Strait Islands. We offer competitive rates to both residential and business customers along with a range of innovative energy products and services. We also retail natural gas to Victorian customers.
Momentum Energy is owned by Hydro Tasmania, Australia’s largest generator of renewable energy - generating hydro and wind power. Hydro Tasmania is also the nation’s largest water manager. It is owned by the State of Tasmania and has been at the forefront of renewable energy innovation for more than 100 years.