June 08, 2017

Health Organizations Must Embrace Digital Advancements to Scale Health Expertise and Empower Customer Experiences, Says Accenture Technology Vision Report

Annual outlook predicts five converging digital trends that will shift how healthcare applies key innovations

AUSTIN, Texas; June 8, 2017 – Leading healthcare organizations must embrace advances in artificial intelligence (AI), digital ecosystems and other technologies to empower consumer experiences and scale health expertise to meet changing demand, according to a report by Accenture (NYSE: ACN) presented today at the annual America’s Health Insurance Plans (AHIP) Institute & Expo in Austin.

The report, Accenture Digital Health Technology Vision 2017, identifies five trends that Accenture predicts will converge over the next three to five years to reshape the healthcare experience: AI is the New UI; Ecosystem Power Plays; Workforce Marketplace; Design for Humans; and The Uncharted.

Digital Health Technology Vision 2017 from Accenture

The five digital trends Accenture identified and their likely impact on the healthcare industry are described below.

“When we adapt technology to the people that use it in healthcare, it creates new opportunities for patients to take control of when and where they want to receive care services,” said Kaveh Safavi, M.D., J.D., senior managing director of Accenture’s health practice. “With the convergence of these five trends, the health industry will increasingly tap digital technologies to empower human labor, personalize digital services and free-up clinician time to focus on where they’re needed most.”

To learn more, register for the Accenture 2017 Digital Health Tech Vision Webcast taking place on July 25 at 11am Eastern Time.

Accenture’s Technology Vision is developed annually by the Accenture Labs. For the 2017 report, the research process included gathering input from the Technology Vision External Advisory Board, a group comprising more than two dozen experienced individuals from the public and private sectors, academia, venture capital firms and entrepreneurial companies. In addition, the Technology Vision team conducted interviews with technology luminaries and industry experts, as well as with nearly 100 Accenture business leaders.

In parallel, Accenture Research conducted a global online survey of more than 5,400 business and IT executives across 31 countries and 16 industries to capture insights into the adoption of emerging technologies. The healthcare industry report is based on C-level responses from 104 health organizations. The goal of the survey was to identify the key issues and priorities for technology adoption and investment. Respondents were mostly C-level executives and directors, with some functional and line-of-business leads, at companies with annual revenues of at least US$500 million, with the majority of companies having annual revenues greater than US$6 billion.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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Jenn Francis
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