September 20, 2017

Financial Institutions Make Progress Applying Smart Technologies for Risk Management, but most Struggle to Keep Skills Development on Pace with Technology Advances, According to Accenture Study

NEW YORK; Sept. 20, 2017 – A new study by Accenture (NYSE: ACN) found that, while large financial institutions have made progress applying smart technologies like cloud, biometrics, and big data analytics to their risk management functions, two-thirds (66 percent) of executives say skills deficiencies are impeding the effectiveness of the function as these technologies evolve.

The study, which is based on a survey of 475 risk management executives in the banking, insurance and capital markets sectors globally, also found that three-quarters of executives (73 percent) cite an increase in the “velocity, variety and volume” of data as impeding the effectiveness of their risk management functions. According to the study, firms are struggling to develop the skills necessary to make use of the larger information flows and take advantage of related opportunities.

“As the nature of risk becomes more and more diverse and the amount and quality of data explodes, the need for the skills to bridge core risk management and new technologies is more urgent than ever,” said Steven R. Culp, senior managing director of Accenture’s Finance & Risk practice for Financial Services.

“Since the 2008 financial crisis, the world has changed dramatically. Previously, financial institutions responded to regulatory and control issues by adding talent. Now they must pivot to increase the skills of their talent to keep pace with new realities of data and technology. While technology cannot replace experience and good risk management discipline, the risk teams that will be most effective at integrating technologies like big data to recognize patterns and test hypotheses will be the ones that are best positioned to outperform their peers.”

According to the survey, 69 percent of executives believe that a shortage of skills in new and emerging technologies is hurting the risk function’s effectiveness. Only ten percent said their risk teams have the internal resources needed to carry out the functions they are asked to perform.

Skills shortages in risk management have been a persistent issue for financial institutions since the 2008 financial crisis. One-third (32 percent) of risk executives cited resources and talent as a significant challenge in 2009 when Accenture first began conducting the Risk Management Study. Two years later a majority (53 percent) of executives were still reporting plans to increase headcount. In 2015 only 41 percent of executives felt their organizations had the digital technology skills needed for risk management.

Staying in Front of the Next Wave of Risks
According to the 2017 study, risk functions are still in early stages of adopting smart technologies. A minority of respondents said they are “highly proficient” at incorporating these technologies into the risk management function.

Looking outside the existing workforce to extend or enhance the team is an increasingly common strategy for dealing with talent shortages. About half of this year’s study respondents said they expect to increase their use of outsourcing in areas such as technology implementation, risk reporting and risk measure calculation.

The report looked at risk management across three dimensions: (1) integration — i.e., improving integration between the risk function and the rest of the business; (2) technology — harnessing smart technologies such as robotic process automation (RPA), artificial intelligence (AI), big data and analytics, and machine learning to improve risk outcomes; and (3) talent — obtaining a broader base of risk capabilities that incorporates strong functional experience with the skills needed to exploit new tools and technologies.

The study also suggests that the integration of risk across the organization is still somewhat limited. Less than one-quarter (24 percent) of respondents said their risk management activities are coordinated across risk types; 19 percent said the activities are coordinated across lines of business. Only 23 percent of respondents said there is strong integration between the integration of risk and finance.

“The risk management function has made great progress since we conducted our first global study in 2009,” Culp said. “Smart technologies such as robotic process automation and artificial intelligence are gradually taking hold, and more respondents are reporting the integration of risk analytics within planning and decision-making. That said, staying ahead of the next wave of risks — whether operational, financial or technological — requires a continuous evolution of the risk function, and only companies that put in place the right risk capabilities will be best positioned for growth.”

About the Accenture 2017 Global Risk Study
The Accenture 2017 Global Risk Management Study is the fifth edition of a study that was first conducted in 2009. It is based on a computer-assisted telephone interviewing (CATI) survey of 475 senior risk management executives at banks, insurance companies and capital markets firms globally conducted by Longitude Research on behalf of Accenture in January and February 2017.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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Jim O’Brien
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