November 07, 2017

Accenture Launches the Patient Experience Manager to Help Life Sciences Companies Improve Care and Value for Patient Services Programs

Real-time insights to provide treatment information at the right time

NEW YORK; Nov. 7, 2017 – Accenture (NYSE: ACN) has launched the Patient Experience Manager which gives life sciences companies a single view of patient interactions, enabling them to make real time improvements in the patient experience by evaluating and optimizing the effectiveness of each interaction.

The new solution helps life sciences companies aggregate, monitor and measure patient interactions from multiple sources, such as nursing support providers, specialty pharmacy services, and affordability programs. It is part of the Accenture Intelligent Patient Platform which leverages a range of advanced analytics technologies that are fully integrated with Salesforce Health Cloud.

“Recent Accenture research showed only 40 percent of patient services executives are able to precisely measure the impact of patient services on patient engagement and corresponding outcomes,” said Tony Romito, managing director, Accenture Life Sciences. “The Patient Experience Manager offers companies an ideal technology solution to measure their various interactions with patients and help determine how those interactions may be improved to deliver a better outcome for patients and also for the companies’ business.”

The Patient Engagement Manager uses the analytics components of the Accenture Intelligent Patient Platform to evaluate the utilization and effectiveness of each patient interaction as it happens across multiple channels such as emails, SMS messages and mobile application interactions.

The Patient Engagement Manager will provide recommendations on actions that are expected to optimize the patient experience based on the channels and services that are indicated to be most effective for select patient segments. Future releases will incorporate artificial intelligence and machine learning to make recommendations on ways to improve patient engagement across channels and services.

“With the launch of the Patient Experience Manager, Accenture provides a first of its kind control center that gives a comprehensive, integrated view of all forms of patient engagement across their service partners, agencies, digital assets, and internal centers of excellence,” added Romito.

The Patient Experience Manager has pre-built connectivity with the Intelligent Patient Service Exchange, a digital marketplace of third-party technology solutions that life sciences companies can plug-in to further enhance patient and treatment support. New partners joining the Intelligent Patient Service Exchange include HealthPrize Technologies, SmartStory, and TrialCard. These companies bring new capabilities such as patient gamification to help drive patient adherence, multi-channel patient messaging, and tracking co-pay card utilization.

Salesforce, Health Cloud, and others are among the trademarks of, inc.

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

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Cam Granstra
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