January 20, 2016
Accenture Implements Oracle Service Cloud to Consolidate IT Systems for Telecommunications Provider Hawaiian Telcom
Cloud consolidation project helps to increase agility, connectivity and improve customer service at Hawai‘i’s technology leader
NEW YORK; Jan. 20, 2016 – Accenture (NYSE: ACN) has completed the first phase of a transformational IT consolidation project for Hawaiian Telcom, using Oracle Service Cloud to support the technology company’s continued growth. In a three-month period, Accenture integrated five critical systems to deliver the company a configured view of each customer account anytime, anywhere.
By deploying Oracle cloud technologies to consolidate information from five different Hawaiian Telcom systems, consisting of customer details, order and cases, billing and facilities systems, Accenture could deliver a number of key benefits including improved customer support capabilities and interaction as well as enhanced infrastructure productivity.
“We are pleased with the increased efficiency that the unified view has afforded to our customer service representatives and field technicians,” said Kevin Paul, senior vice president technology for Hawaiian Telcom. “Accenture’s extensive experience in Oracle Service Cloud and broad telecommunications industry knowledge led us to select them as our consultant to help us as we focus on continuously enhancing our customer experience.”
“We are pleased to be working with the state’s premier telecommunications and technology provider on this project,” said Terri Strauss, global managing director of Oracle business for Accenture. “In today’s world, every business must be a digital business to increase competitive advantage in the marketplace. By consolidating their disparate systems into a single view, Hawaiian Telcom has created large-scale transformational business change to better support their employees and their customers.”
“The benefits achieved by Hawaiian Telcom on this project are representative of what can be accomplished through the combined capabilities of Accenture and Oracle,” said Shawn Price, senior vice president, Cloud, Oracle. “We look forward to continuing to drive results for the state’s leading technology company.”
The project will continue with additional Oracle Service Cloud capabilities implemented in succession to further build Hawaiian Telcom’s cloud-based foundation. Hawaiian Telcom’s goal is to cohesively assess and implement contact center and web self service capabilities at a speed that supports their dynamic business.
Hawaiian Telcom is Hawaii’s technology leader, providing integrated communications, broadband, data center and entertainment solutions for business and residential customers. The company offers a full range of services including Internet, video, voice, wireless, data network solutions and security, colocation, and managed and cloud services supported by its next generation fiber network and 24/7 state-of-the-art network operations center.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Building on more than 23 years of successful teaming, Accenture and Oracle recently launched the Accenture Oracle Business Group to help clients embrace the cloud. Through the group, the two companies are developing and delivering industry solutions for the next wave of digital transformation, and streamlining the business journey to become a high velocity enterprise. The Accenture Oracle Business Group brings together Oracle’s expansive set of cloud solutions, platforms and infrastructure together with Accenture’s extensive industry, technology and delivery experience to deliver value at speed. To learn more, please visit www.accenture.com/oracle.
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