October 13, 2014
Accenture and Salesforce.com Collaborate to Help the Healthcare Industry Improve Customer and Patient Outcomes
Cloud, social and mobile technologies leveraged to give physicians an efficient way to access disease, treatment and product information
SAN FRANCISCO, Dreamforce 2014; Oct. 13, 2014 – Accenture (NYSE: ACN) today announced that it has created its first solution in a suite of solutions to help life sciences companies improve customer and patient engagement leveraging cloud, social and mobile technologies. An example of Accenture’s commitment to developing industry-solutions for Salesforce, this collaboration will play a critical role in helping life sciences companies make the move from a product orientation to a patient outcome orientation.
The first solution, the Accenture Connected Physician Solution, offers physicians an efficient way to access disease, treatment and product information. It provides doctors with training and gives them the opportunity to collaborate in real time with fellow doctors and medically trained pharmaceutical experts.
Built on the Salesforce1 Platform, the Accenture Connected Physician Solution is mobile-enabled across multiple platforms, providing health care professionals access to the information they need on any device, anytime. It also gives life sciences companies the opportunity to build customer loyalty while capturing additional information that enables them to better understand how to provide physicians with the data they need to best serve their patients.
“Remarkable changes are taking place today that are reshaping the life sciences landscape, and the entire industry is beginning to galvanize around delivering better patient outcomes in cost-effective ways,” said Anne O’Riordan, global industry managing director for Accenture’s Life Sciences practice. “Cloud platforms like Salesforce are providing an opportunity to link companies, physicians and patients in an ecosystem dedicated to improving health results.”
Dan Streetman, senior vice president, partner program, salesforce.com, said, “This new solution is yet another example of how Accenture is leading the way in developing industry-specific solutions for our joint clients that deliver strong and compelling business value. Accenture continues to play an important role in enabling businesses to create deeper connections with their customers with social, mobile and cloud technologies.”
As a reflection of Accenture’s proven track record and unique ability to offer differentiated solutions -- and in recognition of its Salesforce implementation expertise and demonstrated sales and delivery success -- the Accenture Connected Physician Solution has been certified as a Salesforce Fullforce Industry Solution. In addition to the healthcare and life sciences industry, Accenture has achieved Fullforce Master Certifications in the communications and financial services industries, as well as in the Sales Cloud, Service Cloud and Salesforce1 Platform for a total of six Fullforce Master Certifications in salesforce.com’s leading industries and clouds.
The Accenture Connected Physician Solution builds on Accenture’s portfolio of Salesforce industry-based solutions, which includes offerings for the communications and consumer goods and services industries. The Accenture SaaS Reference Architecture for Communications Service Providers helps to enhance or completely replace legacy business support systems through migration to the cloud, enabling quicker speed to market, cost optimization, and faster, more compelling and more personalized customer experiences. Accenture Perfect Consumer Engagement is an end-to-end marketing and commerce service that leverages digital and social technologies and captures data across the business to provide a cohesive view of the consumer.
Working together for more than a decade, Accenture and salesforce.com are helping organizations develop and execute comprehensive cloud strategies to achieve the full potential of enterprise cloud computing at speed. Accenture is recognized by an independent industry analyst firm as the global leader in Salesforce implementation services and is the leading service provider on many of salesforce.com’s largest transformational projects. Accenture has more than 4,100 people skilled in Salesforce and has more than twice as many people certified than any other company.
Accenture is a global management consulting, technology services and outsourcing company, with more than 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
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