April 15, 2013
New Versions of Accenture Banking Software Solutions Drive Profitability and Efficiency
Accenture Multichannel Platform and Accenture Product and Fee Factory offer increased sales opportunities for banks
NEW YORK; April 15, 2013 – Accenture (NYSE: ACN) announced enhanced Accenture Software solutions designed to help banks create stronger customer relationships through multichannel interactions and personalized offerings and increase internal efficiencies.
New features for Accenture Multichannel Platform
software enable banks to offer customers choice in channel interactions, bring more visibility and efficiency to operational tasks and capitalize on customer relationships through personalized offerings.
“Accenture Multichannel Platform and Accenture Product and Fee Factory are designed to help our clients deliver a differentiated customer experience,” said Paolo Maresca, head of Accenture Software for Banking. “At the same time, our software helps banks increase operational efficiency and drive down costs to achieve more profitable growth.”
Accenture Multichannel Platform 2.0 software allows banks to quickly develop and integrate new and existing customer channels, all at a reduced cost. It is designed to help banks improve customer experiences by offering integrated banking services accessible via the web and mobile devices, as well as through branches, call centers and ATMs. With this improved multichannel support, banks can now realize:
· Better customer experiences: New Computer Telephony Integration capabilities automate retrieval of customer data, reducing the need for explanations during call transfers and make call centers more efficient. This can generate quick resolutions, which leads to savings and positive customer experiences.
· Increased mobile channel support: Accenture Multichannel Platform’s developer environment now supports mobile users for Android and iOS operating systems and devices. Banks can now quickly create and release new mobile applications that support multiple devices, allow customers access via the device of their choice.
· Improved business process management: Business process tasks can be managed at an organizational or user-specific level, enabling improved operational efficiency through increased visibility and control.
· Efficient Software Development: Accenture Multichannel Platform now supports Continuous Integration (CI), a modern method to improve software quality and shorten delivery time. By managing software quality continuously during development, banks develop applications faster and at a lower cost.
Kredyt Bank, one of the largest banks in Poland, successfully implemented a unified front-end system within six months using the Accenture Multichannel Platform. “We were able to roll out the system into production on a very aggressive timeline. Working with Accenture, we delivered an application that supports nearly forty business processes. This includes deposits, agreements, cards and electronic banking, as well as common functions such as authorization, authentication and printing on over 150 screens.” said Tomasz Sutek, Kredyt Bank CIO.
“Around the world consumers increasingly expect to be able to do banking across many different channels at any given time – online, mobile, ATM and branches,” said Juan Pedro Moreno, global managing director of Accenture’s banking practice. “But traditionally many banks have not been structured to support this. Accenture’s longstanding industry expertise has helped produce software that is flexible enough to help banks meet their customers’ new expectations, while also helping to lower operating costs.”
Accenture Product and Fee Factory 2.0 offers banks a central platform to quickly and efficiently create, price and launch new products, while also creating customized bundled offerings. By defining product pricing options based on customer history and pricing offerings accordingly, Accenture Product and Fee Factory enables relationship-based pricing for increased sales and more personalized offers. The software also protects profitability by automatically monitoring bundles and contract conditions to verify that customers are meeting all necessary criteria for each offer.
Additional enhancements to Accenture Product and Fee Factory include increased support for banking product versioning. Product versioning provides bank managers with the ability to quickly define new products, check product history evolution and better manage the overall product lifecycle. Increased flexibility in product and bundle configuration and advanced search capabilities for the product catalog also allow for tailored offerings to meet unique customer needs.
Accenture Product and Fee Factory 2.0 and Accenture Multichannel Platform 2.0 are available now worldwide. For more information, please visit www.accenture.com/bankingsoftware.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com.
Accenture Software combines technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. For Banking, the home page is www.accenture.com/bankingsoftware
Accenture’s banking software is also a key component of Accenture Core Banking Services, which brings together Accenture’s management consulting capability, industry skills, and Accenture banking software to create highly differentiated core banking solutions. Accenture Core Banking Services has helped design and implement core banking systems for more than 200 institutions worldwide, boosting revenues, growth and performance while reducing cost/income ratios by up to 15 percent.
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