February 27, 2012

West Bend Mutual Insurance Company Selects Accenture to Increase Speed to Market and Continue to Enhance Ease of Doing Business

Insurer will use Accenture Duck Creek property and casualty policy software suite as its core policy administration and billing system


Feb. 27, 2012 – Accenture (NYSE: ACN) announced today that West Bend Mutual Insurance Company (West Bend) has selected the Accenture Duck Creek property and casualty (P&C) policy software suite to help the insurer accelerate its product development processes and enhance customer service. West Bend provides insurance services to home, auto and business owners in the United States.

West Bend will use Accenture Duck Creek Policy Administration and Accenture Duck Creek Billing as its core policy administration and billing systems. The insurer will also leverage Accenture Duck Creek Templates, Accenture’s product configuration software application, to support rapid implementation and ongoing maintenance for ISO (Insurance Services Office) based commercial lines and NCCI (National Council on Compensation Insurance) based workers compensation products.

“Making it easier to do business with West Bend is an important focus for us,” stated Tracey Berg, West Bend’s senior vice president and chief information officer. “We need modern technology that supports both the diversity of our product offerings and our need to rapidly adjust to new market demands. We believe Accenture Duck Creek software will help to enable our long-term strategies.”

“We are pleased that West Bend has selected our software as a key driver of their technology modernization initiative,” said Michael A. Jackowski, global managing director of Accenture Software for P&C Insurance. “The Accenture Duck Creek P&C software suite delivers simplified configuration, workflows and integration, which will help West Bend provide the highest level of customer service.”

About West Bend Mutual Insurance Company

West Bend Mutual Insurance Company, headquartered in West Bend, Wisconsin, provides property/casualty insurance products throughout the Midwest. The company offers a broad personal lines coverage package, a full range of commercial products and services, and insurance for specialty lines. West Bend employs more than 1,000 associates and is represented by approximately 1,200 independent insurance agencies throughout Wisconsin, Illinois, Iowa, Minnesota, Indiana, Ohio, Michigan, Missouri, Kansas, and Kentucky. The company has been rated A (Excellent) or better by A.M. Best since 1971 and is consistently ranked at the top of a nationwide ease-of-doing business survey. Its home page is www.thesilverlining.com.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with approximately 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. For P&C Insurance software, its home page is www.accenture.com/pcsoftware.



Francois Luu


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Sean Conway


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Peter Soh


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