November 01, 2012

Equity Analysts Expect Higher Profitability from Insurers Despite Difficult Market Conditions, According to Accenture Survey

Emerging market expansion strategy, through M&A or organically, perceived as critical to earn “Buy” ratings

Investment volatility, new regulations and natural catastrophes seen as the industry’s top challenges

NEW YORK and LONDON; Nov. 1, 2012 – Insurance equity analysts expect higher profitability, despite difficult market conditions, from the best-performing insurers and will reward those that expand into emerging markets, according to findings of a global survey by Accenture (NYSE: ACN).

Commissioned by Accenture and conducted by Institutional Investor Market Research Group, the survey queried 68 leading insurance equity analysts in 16 countries and covered a diverse range of topics, including profit and growth strategies in the context of major industry challenges.

The survey reveals that the equity analysts expect the insurers they recommend with “Buy” ratings to deliver an average pre-tax return on equity (RoE) of 14.9 percent in 2012, compared to 13.7 percent in 2011. Profitability expectations will continue to rise, with half of the overall respondents expecting higher pre-tax RoE in the next three years from insurers with “Buy” ratings.

“Given that the average pre-tax RoE was 11.8 percent in 2011 for the 20 largest global insurers[1], the expectations set by the equity analysts for 2012 are quite challenging," said John Del Santo, global managing director of Accenture’s Insurance practice. “The overall industry is affected by the difficult economic conditions and ever-more stringent regulatory environment, while property and casualty insurers have to struggle with higher volatility of catastrophe claims and life insurers with low interest rates and weak demand. Insurers will have to convince the analyst community that they have the right strategy to navigate these challenges while raising the bar for revenue growth and profitability, if they want to earn superior ratings.”

Analysts reward expansion into emerging markets
Expansion into emerging markets is considered by analysts as important or critical to earn superior ratings:

“While emerging markets may be crucial to the future performance of global groups, they are no panacea,” said Thomas Meyer, managing director of Accenture’s Insurance practice for Europe, Africa and Latin America. “Many countries are resisting the efforts of global carriers to enter their markets and compete against local firms. Also, the lack of homogeneity of emerging markets, where the cultural differences are more significant than in Europe, makes it difficult for insurers to achieve economies of scale across borders. Thus, a global operating model which allows the insurer to capitalize on its proven assets, processes and capabilities, while adapting to local needs, is essential to expanding into such markets profitably.”

Opportunities for profitable growth lie in customer knowledge, service and risk management
Analysts rank “pricing strategy” and “quality of service” as the industry’s top value drivers over the next three years, named by 95 percent and 94 percent of the respondents, respectively, ahead of “data analysis capabilities” (86 percent).

The survey also reveals that underwriting risk management is perceived as the most critical technology investment to improve business performance, mentioned by two-thirds (67 percent) of the analysts surveyed.

“To act decisively in a transforming marketplace and achieve organic growth, rich data, advanced analytics and predictive modeling are invaluable,” said Meyer. “These capabilities help insurers understand and segment their markets, and also continually refine their business and operating models to ensure these are ideally suited to provide each market segment with the right products, at the right price and through the right distribution channels.”

“In addition, given that the essence of the insurance business is to deal with risks – risks against which they cover their policyholders or risks they are taking by making financial investments – profitable growth can’t be achieved without highly efficient risk management capabilities. By aligning risk management with their overall business strategy, and integrating it with their key business processes, insurers can enhance operational performance, reduce costs and deliver distinctively superior customer service by ensuring fair treatment of policyholders.”

Top industry challenges: increasing natural catastrophes for P&C insurers and new regulations for life insurers
Environmental issues, such as the increasing volatility of natural catastrophes, are the most widely cited industry challenge for P&C insurers (58 percent), while new regulations and reforms, such as the Solvency II directive and the Dodd–Frank reform, were perceived as the number-one threat for life insurers (83 percent). The uncertainty of financial investment returns was the number-two challenge for the overall industry, cited by more than half (55 percent) of P&C analysts and almost two-thirds (65 percent) of life insurance analysts.

Among the survey’s other findings:

Accenture commissioned a quantitative survey of 68 “sell-side” insurance equity analysts around the world, including 38 P&C analysts, 25 life analysts, and five general insurance analysts. The telephone survey was designed by Accenture, with contributions from Institutional Investor Market Research Group and several insurance equity analysts, and was conducted by Institutional Investor Market Research Group from March 2012 through April 2012. Respondents included 15 analysts in the United States; 13 in the United Kingdom; eight in Canada; seven in Japan; three each in France, Germany, Italy, the Netherlands, Hong-Kong and South Korea; two in Norway; and one each in Austria, Switzerland, Poland, Brazil and South Africa.

About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with 257,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is

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[1] 20 largest insurers by 2011 gross written premium (GWP)