January 10, 2012

Doctors Agree on Top Healthcare IT Benefits, But Generational Divide Exists, According to Accenture Eight-Country Survey

Research finds that routine users of technology are more positive about its benefits

RESTON, Va; Jan. 10, 2012 — An Accenture (NYSE: ACN) survey of more than 3,700 doctors across eight countries has found that healthcare IT is improving health practices and there is common agreement on the top benefits of technology across countries. But some physicians do not yet see all the benefits, especially those over 50 or those who are not actively using healthcare IT, such as electronic medical records (EMR) and health information exchanges (HIE).

The physician quantitative research — which is part of an Accenture Connected Health Study that will be published in the coming weeks — surveyed 500 doctors per country in Australia, Canada, England, France, Germany, Spain and the United States and 200 doctors in Singapore between August and September 2011. The research measured physician attitudes toward "Connected Health," an approach to healthcare delivery that leverages the systematic application of healthcare IT to facilitate the accessing and sharing of information and the analysis of data across the healthcare system.

Global Findings

The majority of doctors in all of the countries surveyed believe that healthcare IT does provide some common top benefits, including better access to quality data for clinical research (70.9 percent reported positive benefits), improved coordination of care (69.1 percent) and a reduction in medical errors (66 percent).

But, some doctors do not yet see all the benefits of healthcare IT, with high percentages reporting either a negative impact, no impact or didn’t know for reducing unneeded procedures (43.6 percent), improving access to services (43 percent), or improving patient outcomes (39.2 percent).

Those physicians who are routine users of healthcare IT, however, rated the overall benefits more positively than their counterparts who are less actively involved with these technologies. (See chart below.)

U.S. Findings

U.S. physicians, however, rated the benefits of EMR and HIE lower than their international colleagues:

“The survey shows that more needs to be done to bridge the disconnect between physician perceptions and the U.S. federal government’s goal of increasing the adoption of meaningful use standards,” said Rick Ratliff, global lead, Accenture Connected Health Services. “The challenge is to encourage behavioral change across the healthcare system through education and ongoing communication , helping physicians to embrace greater use of healthcare IT to demonstrate the value of Connected Health.”

Country Comparisons

The survey also revealed that doctors across the eight countries have somewhat similar perceptions about the top benefits of healthcare IT. However, doctors in Singapore and Spain perceive a more positive impact compared to their counterparts in the United States and Australia.

Age Divide

There was a statistically significant contrast in attitudes among doctors over and under 50 years of age. The Accenture study found that doctors under 50 are more likely to believe that healthcare IT has a positive impact across a wide range of perceived benefits, including improved health outcomes for patients, increased speed of access to health services and reductions in medical errors. More than 72 percent of doctors under 50 think EMR and HIE will improve care coordination across settings and service boundaries. And, 73 percent believe these technologies will offer better access to quality data for clinical research. These numbers vary, however, for doctors over 50—only 65 percent and 68 percent respectively perceive the same benefits.

Routine Users of Healthcare IT

The Accenture study also asked physicians about the extent to which they used 12 different “functions” of EMR and HIE?such as electronic entry of patient notes, electronic referrals to or from other physicians, electronic ordering, electronic prescribing and communicating with other physicians or patients via secure email. The results showed that physicians who are routine users of a wider range of healthcare IT functions have a more positive attitude toward the benefits these technologies bring. The survey shows that, on average across all the countries, as physicians start to use more “functions" the more positive they are about the benefits.

“The Accenture physician survey was designed to ask the question: ‘Are we making progress in Connected Health?’ And we now know that the answer is yes. Doctors are beginning to see the benefits of using healthcare IT solutions to improve integration of care delivery,” Ratliff added.


Accenture conducted an online survey of 3,727 physicians across eight countries: Australia, Canada, England, France, Germany, Singapore, Spain and the United States. Five hundred physicians were interviewed per country (and 200 for Singapore) between August and September 2011.

Learn more about Accenture’s Insight Driven Health

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 244,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

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Jenn Francis
Accenture Health