Nordea Awards Accenture Five-Year Application Outsourcing Contract
COPENHAGEN; April 7, 2010 - Accenture (NYSE: ACN) has signed a five-year application outsourcing contract with Nordea, a leading financial services group in the Nordic and Baltic Sea region, to develop and maintain applications that will support the bank’s customer websites. Financial details of the agreement were not disclosed.
The agreement is designed to help Nordea improve customer service and increase cost efficiencies. With 30 websites and more than 7 million monthly visitors, Nordea’s online channel is one of the most important access points for its customers and an increasingly vital channel for sales and service.
Under the terms of the agreement, Accenture will assume responsibility for maintaining and developing Nordea’s Web content management platform for its customer websites. The platform is based on Microsoft .NET technology. Accenture will provide the services through local facilities in Denmark and through its Global Delivery Network using centers in Bangalore, India.
“This agreement gives us access to skilled resources and the benefits of international expertise in Web application development and maintenance,” said Henrik Korch, Business Chief Information Officer for Marketing at Nordea. “It will also ensure that we have the flexibility to ramp up and down according to our demand and changing business needs.”
“In selecting a reliable business partner to help us, we focused on track records of innovation, creativity and new ideas,” said Juha Toivari, Vice-president and head of digital marketing at Nordea. “Accenture’s knowledge of our business and proven ability to provide enhancement and management services for Microsoft applications make it an ideal business partner.”
“As consumers become increasingly Internet-centric, providing them with a unique online experience is critical to organic growth,” said Bent Dalager, executive director of Accenture’s Financial Service group in Denmark. “Through this agreement, Accenture will support Nordea in pursuing new levels of customer interaction and business efficiency enabled by offshore capacity and deep technology insight.”
Accenture will deliver the services in collaboration with Avanade, a business technology services provider that connects insight, innovation and expertise in Microsoft technologies to help customers realize results. Avanade is majority owned by Accenture.
About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 181,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com.
About Nordea Nordea’s vision is to be the leading Nordic bank, acknowledged for its people, creating superior value for customers and shareholders. Nordea has around 10 million customers, approximately 1,400 branch offices and a leading netbanking position with 5.9 million e-customers. The Nordea share is listed on the NASDAQ OMX, the exchanges in Copenhagen, Helsinki and Stockholm.
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