Emerging Economy Consumers More Willing To Act Against Climate Change Than Developed Market Consumers, Accenture Research Shows

Emerging economies more concerned, but more optimistic about solving climate change

NEW YORK; Jan. 15, 2009 – Consumers in emerging economies are more concerned and willing to take actions against climate change than those in developed countries, according to global research by Accenture (NYSE: ACN). Although the economic crisis has not reduced worldwide concern about climate change, 53% of people in emerging economies claim to be extremely concerned about it against only a third (31%) in mature markets.

A majority (56%) of people in emerging economies thinks climate change will certainly have a direct impact on their life against only 28% in developed economies. Yet, 70% of people in emerging economies are optimistic that climate change can be solved, against less than half (48%) in developed economies.

The polarization of concern and confidence is reflected in the difference in the willingness to act. Over half (53%) of people in emerging markets said they would certainly switch to a new product if it was certified to minimize damage to the climate, versus a mere 24% in developed economies. And 61% said they would certainly switch to an energy provider offering lower carbon products and services if this was an option, versus only 30% in developed economies

“Governments in North America andEurope cannot assume their countries will lead climate change solutions or policy,” said Sander van ’t Noordende, group chief executive of Accenture’s Resources operating group. “Low carbon investments will be drawn to the most concerned and active consumers and to those economies that can leapfrog to new technologies and implement cutting edge policies. There is a small window of opportunity for western governments to act before a global climate change policy agreement gives emerging economies the incentive to attract investment away from developed markets.”

Consumers need more help to reduce carbon emissions Accenture’s research indicates that disparities have opened up in all countries between intentions and actions related to climate change. In 2007, 89% of people contacted said they would be willing to switch to energy companies offering low carbon emission products and services. But in 2008, only 12% of those in countries where switching one’s gas or electricity provider was an option actually took that step.

Differentiation between energy providers is a major obstacle to consumer action. Three-quarters say that their current electricity/natural gas provider’s climate friendly products and services are no different from those of competitor providers, against only 18% who say they are better.

“Consumer power can compel companies to deliver products and services that address climate change,” said Luca Cesari, Global Managing Director of Accenture’s Utility Industries Group. “Energy providers must provide a thriving market for low-carbon services, and governments must enable this transformation with clear policy and properly aligned incentives. Utility companies are the linchpin and must see the commercial opportunities of delivering affordable and innovative low-carbon services.”

Cost is the largest inhibitor to buying services that help address climate change. Of those interviewed, 46% consider cost as a very important factor. Consumers also want energy providers to improve financial arrangements. For instance, 80% of respondents would consider installing a domestic electricity generator if they could pay a monthly fee instead of an upfront cost.

A lack of information was cited by 36% of respondents, with nearly half (49%) saying they do not understand enough about how they can personally act to combat the effects of climate change.

“Energy providers can learn from manufacturers of consumer goods how to differentiate themselves through further product and service innovation,” said Sander van ’t Noordende. “Governments and businesses must work together to deploy new technologies that stimulate the shift to a low carbon economy.”

Methodology Accenture End Consumer Observatory on Climate Change study is based on an online survey conducted in native languages with 10,733 consumers in 22 countries worldwide, during September and October 2008. Consumers were interviewed in North America (1,732 interviewees), Western Europe (4,244 interviewees), Japan and Australia (1,100 interviewees), as well as in the emerging-economy countries of Brazil, Russia, India, China, Argentina, Chile and South Africa (3,657 interviewees). The sample was representative of the general population in the different countries except in the emerging-economy countries, where a sample representative of each country’s urban population was interviewed.

About Accenture Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.


Matthew McGuinness
+44 20 7844 9683
+44 77 400 38921

Christine Fields
+1 216 535 5092christine.fields@accenture.com