KPN Selects Accenture as its Lead CRM Systems Integrator
AMSTERDAM; Sept. 4, 2007 – Dutch telecom provider KPN has selected Accenture (NYSE: ACN) as its lead systems integrator to transform its customer relationship management (CRM) capabilities across its businesses in the Netherlands.
The goal of the project is to help KPN transform itself into a truly customer-centric organization, revolutionizing the way it conducts business in all of its interactions with customers, businesses, channels and partners.
Accenture will work with KPN to design and implement a new CRM suite that will enable KPN to gain a 360-degree view of its customers across all of its products and channels. This will enable KPN to deliver to customers the products and services they want, as part of its overall business strategy to increase revenues. Accenture will help KPN shape and implement the transformational CRM program leveraging Oracle’s Siebel CRM software applications.
“This innovative CRM solution will represent a significant departure from our current IT architecture, with Accenture playing a critical role in defining and delivering our new architecture,” said Jan Muchez, KPN’s chief information officer. “Accenture’s position as a leading CRM solution provider, coupled with its vast experience in the telecommunications industry and its knowledge of our business, made them the obvious choice for this business-critical initiative. We are excited to have them help us navigate through this ambitious transformation and deliver business results.”
“Having successfully delivered solutions for KPN’s Consumer segment over the past three years, we see this expansion of our business partnership at KPN as an opportunity to further help them become a high-performance business and enhance the services and solutions they provide to their own customers,” said Giulio Goletto, a senior executive in Accenture’s Communications & High Tech operating group.
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With more than 158,000 people in 49 countries, the company generated net revenues of US$16.65 billion for the fiscal year ended Aug. 31, 2006. Its home page is www.accenture.com.
KPN is the leading provider of telecommunications services in the Netherlands, serving customers with wireline and wireless telephony-, internet- and TV services. To business customers, KPN delivers voice-, internet- and data services as well as fully-managed, outsourced ICT solutions. Both nationally and internationally, KPN provides wholesale network services to third parties, including operators and service providers. In Germany and Belgium, KPN pursues a multi-brand strategy with its mobile operations, and serves multiple customer segments in consumer as well as business markets.
At June 30, 2007, KPN served 5.8 million wireline voice subscribers, 8.8 million mobile customers, 2.5 million Internet customers and 0.3 million TV customers in the Netherlands as well as 16.1 million mobile customers in Germany and Belgium. With 27, 096 individuals (24,881 FTEs), KPN posted revenues of EUR 5.9bn, with an EBITDA of EUR 2.5bn in the first half year of 2007. KPN was incorporated in 1989 and is listed on the Amsterdam, New York, London and Frankfurt stock exchanges.