E.ON U.S. Selects Accenture and SAP to Power Customer Care System
LOUISVILLE, Ky.; June 12, 2007 — E.ON U.S. has selected Accenture (NYSE: ACN) and SAP (NYSE: SAP) for the utility’s largest-ever information technology (IT) transformation project.
The goal of the E.ON U.S. Customer Care System (CCS) project is to implement a single system that replaces the different legacy customer systems at its subsidiaries, Louisville Gas and Electric Company and Kentucky Utilities Company.
E.ON U.S., which serves more than 1.2 million electric and gas customers throughout Kentucky and Virginia, conducted a comprehensive analysis to identify opportunities to better integrate and enhance business processes. Following this analysis, the company selected SAP software to power its new customer care system, with Accenture as the systems integrator. The project is designed to enable E.ON U.S. to replace its aging IT infrastructure, modernize and standardize business processes, and further enhance customer service capabilities.
E.ON U.S. will use applications from the SAP® for Utilities solution portfolio, aligned around SAP’s enterprise service oriented architecture, to help maintain its high customer satisfaction levels — including excellent service call response time and reliable delivery of electric and gas services — and to improve the effectiveness of managerial reporting. The new customer care system should also provide E.ON U.S. with a flexible technology platform that is capable of accommodating future growth and enables the utility to address future business needs.
“Accenture strongly supports E.ON U.S.’s objectives of implementing a more flexible and stable customer system and we look forward to teaming with them to meet their goals on this important project,” said Anthony Ross, a senior executive in Accenture’s Utilities industry group.
As systems integrator, Accenture will help E.ON U.S. develop and enhance business processes using the SAP system. Accenture, one of the world’s leading integrators of SAP solutions, will also conduct a change management program to educate, train and guide the client’s employees as they adopt the new SAP system.
The CCS project is expected to be completed in the first half of 2009.
“The implementation clearly demonstrates the importance of ensuring that our customers continue to receive award-winning service,” said Chris Hermann, senior vice president, Energy Delivery, at E.ON U.S. “By providing greater flexibility and more stability than our current systems offer, our new SAP Customer Care System will enable us to meet our business needs more effectively while allowing us to continue to maintain outstanding customer service.”
“The CCS project is vital to our continued success as a leader in customer satisfaction,” said Wendy Welsh, senior vice president, Information Technology, at E.ON U.S. “As the largest IT project in our company’s history, it will provide a solid platform well into the next generation as we continue to enhance our efficiency and service delivery.”
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 152,000 people in 49 countries, the company generated net revenues of US$16.65 billion for the fiscal year ended Aug. 31, 2006. Its home page is www.accenture.com
About E.ON U.S.
E.ON U.S., headquartered in Louisville, Ky., is a diversified energy services company. E.ON U.S. owns and operates Louisville Gas and Electric Company, a regulated utility that serves 324,000 natural gas and 398,000 electric customers in Louisville and 16 surrounding counties, and Kentucky Utilities Company, a regulated electric utility in Lexington, Kentucky, U.S.A., that serves 531,000 customers in 77 Kentucky counties and five counties in Virginia. For more information, please visit http://www.eon-us.com