Telemar Selects Telcordia and Accenture to Deliver End-to-End Service Fulfillment Solution
Telcordia fulfillment suite orchestrates broadband, enterprise data services for major Brazilian operator
PISCATAWAY, NJ and NEW YORK, August 28, 2006 – Telcordia Technologies Inc. (www.telcordia.com) and Accenture have been selected by Telemar, one of South America’s largest fixed-line and mobile operators, to deliver an end-to-end service fulfillment solution to help enable mission-critical enterprise data services and consumer broadband. The solution is part of Telemar’s ambitious, multi-organizational project for transforming its order management and provisioning processes.
Accenture will lead the integration of the Telemar project and will provide application development support and ongoing assistance by managing and aligning technology resources and solutions. Accenture will use Telcordia’s suite of products to replace Telemar’s legacy order management systems while integrating the new solution into the existing CRM system to provide a complete order-to-cash fulfillment system. The multi-phase project will provide all order management, inventory, configuration and activation functions needed for these services. This project will allow Telemar to automate the provisioning process for a wide range of advanced data offerings, which could result in faster delivery of new services to the market and reductions in operating costs. Telemar will leverage Accenture Communications Solutions knowledge assets in the OSS space designed to help drive the effective integration of Telcordia products.
The Telcordia Fulfillment Suite, which includes industry leading products, Telcordia® Granite Inventory and Telcordia® Expediter are critical components as Telemar builds a foundation to transform its operations and position itself to deliver exciting new services.
“Telemar continues its record of innovation, providing our corporate and residential customers with the highest quality services,” said Paulo Goncalves, CTO, Telemar. “Services are the key to growth and profitability for Telemar. Telcordia and Accenture’s track record of reliability in delivering this scale and breadth in an Operations Support System solution was fundamental to our selection. Having Telcordia’s open and flexible service fulfillment environment paired with Accenture’s understanding of telecommunications business processes will help us rapidly develop new IP-based services for our customers and deliver them in a cost-effective and accessible manner.”
“Telemar is moving aggressively to offer 111 services that its customers want. By delivering the right mix of services in a timely manner, Telemar can reduce customer churn and increase average revenue per user,” said Dan Mikesell, Vice President – Latin America, Telcordia. “Our Fulfillment Suite enables wireline and wireless operators to fulfill complex business service requests for its customers without the delay and errors that result from manual processes. By implementing a comprehensive solution from Telcordia, Telemar will have a lower total cost of ownership versus point solutions from multiple vendors. We look forward to working closely with Telemar to help achieve its ambitious goals.”
“This engagement demonstrates how a significant service provider such as Telemar is proactively addressing the impact of migration to IP networks and at the same time renewing its OSS suite for all other networks,” said Henrique Washington, a senior executive in the Accenture Communications & High Tech group in Brazil. “This project leverages the Accenture Communications Solutions and the Telcordia suite of products, which in combination will help to facilitate Telemar’s business objectives of rolling out advanced data services to the market more rapidly and economically.”
The work at Telemar builds on the successful teaming relationship between Accenture and Telcordia. In April of this year, the two companies announced an alliance to build and deliver end-to-end operations support, network management and business support solutions for communications service providers.
The Telcordia Fulfillment Suite for Telemar includes Granite Inventory and Expediter. Telcordia Granite Inventory is an open OSS product that easily and seamlessly works in a multi-vendor environment and also gives operators a unique way to leverage their legacy investments. The first to support Java™ 2 Platform, Enterprise Edition (J2EE™) standards, Telcordia Granite Inventory gives operators and their business partners the ability to easily configure the software to support the new applications and services that it enables. Telcordia Expediter is a highly flexible, configurable order management and lifecycle management system that guides service orders through the entire workflow process, managing decomposition, routing, tracking, validation, message mapping and hand-off to provisioning/activation, and billing. More information on the Telcordia Fulfillment Suite, Telcordia Granite Inventory and Expediter can be found at http://www.telcordia.com/markets/fulfillment/index.html. Information on other mission critical Telcordia solutions, can be found at www.telcordia.com.
About Accenture
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 133,000 people in 48 countries, the company generated net revenues of US$15.55 billion for the fiscal year ended Aug. 31, 2005. Its home page is www.accenture.com.
About Telcordia
Telcordia Technologies, Inc. is a leading global provider of telecommunications network software and services for IP, wireline, wireless, and cable. As the industry continuously evolves, Telcordia is focused on being the undisputed transformation partner for its customers. By delivering flexible, standards-based software solutions and consulting services that optimize complex network and business support systems, Telcordia helps customers transform their business while aggressively reducing costs and growing revenues. Telcordia is headquartered in Piscataway, N.J., with offices throughout the United States, Canada, Europe, Asia, Central and Latin America. (www.telcordia.com)
About Telemar
Telemar is the largest telecommunications company in Brazil by revenues and number of telephones installed. Its wide experience includes local fixed telephony, long-distance calls, Internet services, and data and image transmissions. Telemar’s primary objective is to offer the ultimate technology in telecommunications, surpassing those levels required by customers and the market. To achieve this, Telemar invests consistently in development of new technologies and employee training in order to provide the best services to its customers. In 1998, the Ministry of the Communications decided to divide Telebras into 12 companies: three regional concessions for fixed telephony, a long-distance operation and eight concessions for mobile telephony. The biggest was Tele North East, which became Telemar in April 1999.
The cities covered by Telemar are Rio de Janeiro, Minas Gerais, Espirito Santo, Sergipe Bahia, Alagoas, Pernambuco, Paraiba, Rio Grande do Norte, Piaui, Ceara, Maranhao, Para, Amazonia, Amapa and Roraima -- 64 percent of the domestic territory. This area generates US$300 billion of GDP and has 87 million habitants, more than half the population of Brazil.
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Diane d'Oleon
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cameria.l.granstra@accenture.com
Sharon Oddy
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