Accenture Helps ING Expand Focus on Client Service with the Launch of a New Workforce Management Service in the Netherlands

AMSTERDAM and NEW YORK; June 28, 2004 – ING Group (NYSE: ING ) and Accenture (NYSE: ACN) have signed a five-year sourcing contract under which Accenture will manage ING Flexforce, a new service that provides ING Intermediair with complete management of its temporary insurance workforce in the Netherlands. Terms of the deal were not disclosed.

Under the agreement, Accenture will provide the staffing and overall management of all non-financial temporary personnel to help ING Intermediair, ING’s Netherlands-based insurance division, improve the speed and efficiency of managing its temporary workforce. ING Flexforce is designed to make the fulfillment of resource requests even more flexible so that the resources selected are more closely aligned with the specific needs of ING’s intermediaries.

“ING Flexforce is an excellent example of how leading insurers are improving the service they provide to their brokers and customers, while reducing their operating costs to manage their resources more efficiently,” said Yvonne de Ridder, Accenture’s ING client partner. “Accenture is pleased to help ING continue to deliver high performance and improved customer service in the insurance market.”

About ING
ING is a global financial institution of Dutch origin offering banking, insurance and asset management to over 60 million private, corporate and institutional clients in more than 50 countries. With a diverse workforce of about 115,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

About Accenture
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills, and technologies to help clients improve their performance. With approximately 95,000 people in 48 countries, the company generated net revenues of US$11.8 billion for the fiscal year ended Aug. 31, 2003. Its home page is


Marykate Reese

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