New York City Unveils Redesigned, Redefined Portal,‘NYC.Gov;’ Declares Government is Always Open

With Accenture’s Assistance, City Is Propelled to Forefront of Local eGovernment Arena

New York, May 30, 2001 – Mayor Rudolph Giuliani today announced an expanded, more fully integrated “NYC.Gov” web site, which was redesigned and redefined with Accenture’s assistance to create the virtual government. As a result, anyone living, visiting or conducting business in New York City now has unprecedented online access to a wide range of public services, whether they want to file a permit application or learn about recreational services the City provides.

The new portal offers one-stop shopping for government services, which previously could only be accessed at ‘brick and mortar offices’ or by visiting multiple web pages. The new “NYC.Gov” is also more interactive and responsive to citizen needs with its intentions-based design, built on enterprisewide-portal technology.

With this design, New Yorkers or anyone needing more information about the City and its services are greeted at “NYC.Gov” by the “I Want To” directory, listing 12 frequently accessed categories that allow individuals to seek a service without the need to understand each City agency’s responsibilities. To provide complete, seamless service, the design then intuitively links the site’s visitors to specific consolidated information about services that may be provided by multiple governmental agencies. Information is available the way citizens want to view it rather than the way the government is organized.

“By reengineering and updating New York City’s portal in this way, the City’s leadership has once again demonstrated the vision that has made this City a great place to live, work and visit. If I want to learn about recreation, I click on recreation and the site provides me with a wealth of information about parks, sports opportunities, beaches and other recreational opportunities I might not have otherwise known existed, ” said David Moskovitz, an Accenture partner. “Their commitment and drive to harness the Internet’s potential in a way that dramatically transforms the delivery of services should stand as an inspiration to other city and state governments.”

The redesigned portal offers easier access to a wide array of existing and new online information and services including:

For citizens or visitors: Access to expanded information about community events, applications for recreational and other permits, online transactions, information about tourist attractions, and historic tours.
For city employees: Access to information about retiree benefits, health insurance and activities such as how employees may participate in the U.S. Savings Bond Campaign.
For businesses: Applying for business incentives, finding out how to get started in business, and learning about laws and regulations.
For organizations: Learning more about the City’s governing structure, how to communicate with elected officials and obtain information about critical government services.

“We’re pleased to have worked with New York City to deliver this leading edge portal that more readily puts information and services at the fingertips of the City’s citizens, tourists, businesses and employees,” Moskovitz said. “These are the kinds of services citizens told us they wanted in a study commissioned last year, which revealed that 83 percent of people across this country say developing eGovernment should be a priority.”

In addition to New York City, Accenture is helping local, state and national governments worldwide tap the full power of the Internet. With Accenture’s assistance, North Carolina deployed “North Carolina @ Your Service” this past year. Recognized by Government Technology as “Best of the Web” this past fall, North Carolina is now integrating eProcurement into the portal to bring yet another dimension of eGovernment to life in the Tarheel state.

Additionally, Accenture has joined with the Australian Tax Office; the Office of the Revenue Commissioners in Ireland; the Broward County, Fla., Clerk of Courts; the U.S. Department of Housing and Urban Development; the Texas Workforce Commission; the States of Delaware, Massachusetts and Wyoming; the California Department of General Services; and others to help them deliver eGovernment to their citizens.

About Accenture
Accenture is the world’s leading provider of management and technology consulting services and solutions, with more than 70,000 people in 46 countries delivering a wide range of specialized capabilities and solutions to clients across all industries. Accenture operates globally with one common brand and business model designed to enable the company to serve its clients on a consistent basis around the world. Under its strategy, Accenture is building a network of businesses to meet the full range of any organization’s needs -- consulting, technology, outsourcing, alliances and venture capital. The company generated revenues of $9.75 billion for the fiscal year ended August 31, 2000 and $5.71 billion for the six months ended February 28, 2001. Its home page is


Barbara Hohbach

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