Accenture Helps Saudi Electricity Company Prepare for Restructuring and Privatization

RIYADH; April 30, 2012 – Accenture (NYSE: ACN) is helping Saudi Electricity Company (SEC) to prepare for a comprehensive restructuring that is designed to lead to an eventual liberalization of the electricity market in Saudi Arabia.
April 30, 2012

Customers Increasingly Favor Web-based Interactions With Their Energy Provider, Accenture Research Shows

San Francisco; April 4, 2012 – As energy providers continue to face global economic uncertainty and the need to focus on operational imperatives such as cost-effectiveness, revenue management, and customer satisfaction, new Accenture (NYSE: ACN) research shows that there are real growth opportunities for those companies that provide greater choice, Web-based connection options and loyalty programs to their customers.
April 04, 2012

Accenture and BC Hydro Customer Care Team Wins Awards for Service Excellence at ContactCentreWorld Competition

VANCOUVER, Jan. 27, 2012 – Accenture’s (NYSE: ACN) customer care center for BC Hydro has won gold and silver medals for service excellence at a recent international awards ceremony. The recognition by ContactCenterWorld, a global association for contact center industry professionals, was based on the team’s commitment to the customer, maintaining a high level of performance, and their innovative approach.
January 27, 2012

Accenture and Enbridge Gas Distribution Sign Five-Year Extension of BPO Agreement

TORONTO; Nov. 28, 2011 – Accenture (NYSE: ACN) and Enbridge Gas Distribution Inc., an affiliate of Enbridge Inc. (TSX: ENB; NYSE:ENB), have signed a new business process outsourcing (BPO) services agreement that extends their existing customer services contract for an additional five years, to 2017.   Terms of the agreement were not disclosed.
November 28, 2011

Accenture Study Finds Growth in Customer Solar Power Installations Poses Significant Challenges for the Electric Grid

NEW YORK, Nov. 7, 2011 – The increased penetration of solar energy installations by residential and commercial property owners and large-scale solar energy developers could undermine the reliability, safety and quality of power supply on the electric grid for utilities that do not plan for it, according to a new Accenture (NYSE: ACN) study.
November 07, 2011

Accenture to Partner with Pepco Holdings Inc. (PHI) to Build Communications Network Management System for Smart Grid

WASHINGTON, Wednesday July 27, 2011 -- Pepco Holdings Inc. (NYSE:POM - News), one of the largest energy delivery companies in the U.S.’s mid-Atlantic region, has selected Accenture (NYSE:ACN - News) to set up an integrated Network Operations Center (NOC) to expand the utility’s ability to monitor technology that supports its deployment of smart grid components, specifically an advanced meter infrastructure and distribution automation system.
July 27, 2011

Majority of Consumers Would Buy Electricity, Energy-Efficiency Products and Related Services From Companies Other Than Energy Suppliers, Accenture Study Finds

Majority of Consumers Would Buy Electricity, Energy-Efficiency Products and Related Services From Companies Other Than Energy Suppliers, Accenture Study Finds
NEW YORK; April 13, 2011 – A majority of consumers would consider buying electricity and energy efficiency solutions from companies other than traditional energy providers, according to research conducted by Accenture (NYSE: ACN).  
April 13, 2011

Israel Electric Corporation Awards Accenture IT Services Contract

Israel Electric Corporation Awards Accenture IT Services Contract
TEL-AVIV, NEW YORK; March 15, 2011 – Accenture (NYSE: ACN) has been awarded a two year IT services contract by Israel Electric Corporation (IEC), Israel’s monopoly power supplier.
March 15, 2011

Accenture Customer Care for BC Hydro Wins Industry’s Top Performers Awards

Accenture Customer Care for BC Hydro Wins Industry’s Top Performers Awards

VANCOUVER, Jan. 4, 2011 -- Accenture (NYSE: ACN) customer care center for BC Hydro has won top placements at the customer care industry’s top performers competition organized by ContactCenterWorld, a global association for contact center industry professionals.

January 04, 2011

Accenture to Assist American Water with Business Transformation Program

Accenture to Assist American Water with Business Transformation Program
NEW YORK; Nov. 8, 2010 – Accenture (NYSE: ACN) announced that American Water, the largest investor-owned U.S. water and wastewater utility company, has selected Accenture to assist in the development of a blueprint for the company's business transformation program. The business transformation program is a strategic initiative American Water is undertaking to build efficiencies and provide more cost-effective services to its customers.
November 08, 2010