Retailers and distributors, including supermarkets, specialty premium retailers and large mass-merchandise discounters
February 14, 2017

Organizations Wasting Billions on Customer Loyalty Programs That Don’t Work Like They Used To, Accenture Strategy Study Finds

NEW YORK; Feb. 14, 2017 – Organizations are wasting billions of dollars each year on customer loyalty programs that don’t work like they used to, according to new research from Accenture Strategy. With millions of loyalty points sitting dormant and the majority of U.S. consumers (78 percent) retracting loyalty at profit-crushing rates, organizations must pay attention to the new factors driving customer loyalty in the digital age or risk losing customers for good. 
February 09, 2017

Accenture Appoints Laura Gurski to Lead Customer and Channels Consulting Practice for the Automotive, Consumer Goods, Industrial, Life Sciences, Retail and Travel Industries

CHICAGO; Feb. 9, 2017 – Accenture today announced the appointment of Laura Gurski as Senior Managing Director, Products – effective immediately. As the head of Accenture’s Customer and Channels Consulting Practice for Products, Ms. Gurski will oversee the development and delivery of marketing, customer service, commerce and sales transformation services. 
January 19, 2017

Accenture and Council of Fashion Designers of America Form Innovation Program for Fashion’s Next Generation of Top Talent

NEW YORK; Jan. 19, 2017 – The Council of Fashion Designers of America (CFDA) and Accenture (NYSE: ACN) have formed an innovative collaboration to help shape how the fashion industry integrates technology and consumer insights into its business practices. 
January 15, 2017

Kurt Salmon, part of Accenture Strategy, Partners with National Retail Federation to Launch App Showcasing Some of the Most Innovative Retail Stores in New York

NEW YORK; Jan. 15, 2017 – Kurt Salmon, part of Accenture Strategy, and the National Retail Federation (NRF) today launched a new app that showcases some of the most innovative retail stores in New York. The NRF 2017 Store Tours app highlights the locations of stores, including the NBA Store, Bloomingdale’s 59th Street, Uniqlo and Zara, and provides NRF Retail’s BIG Show attendees with a guided tour of each one. 
January 09, 2017

Accenture Acquires Product Design and Innovation Firm Altitude, Enhancing Ability to Help Companies Harness the Internet of Things to Create New Business Models

NEW YORK; Jan. 9, 2017 – Accenture (NYSE: ACN) has acquired Altitude, a privately held product design and innovation firm based in Boston that uses its expertise in consumer insight, design and product engineering to help companies innovate and develop new physical products and services.
December 20, 2016

New Research from Kurt Salmon, part of Accenture Strategy, Reveals Retailers on Santa’s Nice List for Holiday Shipping

NEW YORK; Dec. 20, 2016 – It’s the most competitive time of the year for retailers, and many pulled out all the stops to ensure customers received their orders quickly and accurately in time for the holiday season. According to Kurt Salmon, part of Accenture Strategy, luxury goods consumers were top of the list for experiencing a speedy delivery in the 2016 Holiday Shipping survey. 
December 06, 2016

Supermarket of the Future Opens its Doors, Coop Italia and Accenture Reinvent the Grocery Shopping Experience

MILAN; Dec. 6, 2016 – Coop Italia, Italy’s largest supermarket chain, has collaborated with Accenture (NYSE: ACN) to reinvent the customer experience in grocery shopping with the opening of its Supermarket of the Future store.
November 16, 2016

Consumer Goods Companies Can Tap a U.S. $700bn Growth Opportunity If They Understand The “Fluid Consumer” and Learn to Flex their Operating Models Accordingly, Accenture Argues

NEW YORK, Nov. 16, 2016 – Consumer packaged goods (CPG) companies must re-focus on the consumer rather than goods, according to a new book from Accenture entitled The Fluid Consumer, by Teo Correia.
November 09, 2016

UK Spending on Christmas Purchases is Set to Increase This Year but Retailers Must Provide Strong Incentives to Win Over UK Shoppers, Accenture Survey Reveals

LONDON; Nov. 9, 2016 – UK retailers could enjoy strong festive sales this Christmas, with 85 percent of consumers likely to spend the same or more compared with last year, according to Accenture’s annual holiday shopping survey.
November 03, 2016

Majority of Canadian Consumers Say Retailer’s Reputation Important to Their Purchasing Decisions This Holiday Season, Annual Accenture Survey Reveals

TORONTO; Nov. 3, 2016 – Canadian consumers will be guided by their conscience when making purchasing decisions this holiday shopping season and will consider a retailer’s reputation for working conditions, buying policies, community involvement and ethics before opening up their wallets, according to Accenture’s annual Accenture Canada Holiday Shopping Survey.