Retailers and distributors, including supermarkets, specialty premium retailers and large mass-merchandise discounters
March 13, 2017

Retail Industry Leaders Association and Accenture Launch Innovation Center to Help America’s Top Retailers Harness Technological Change

NEW YORK and ARLINGTON, VA; Mar. 13, 2017 - The Retail Industry Leaders Association (RILA) and Accenture (ACN: NYSE), today announced the launch of RILA’s (R)Tech Center for Innovation. The new initiative will explore the impact that technologies like artificial intelligence and virtual reality will have on the retail industry and help retailers create innovative ways of doing business.
March 01, 2017

Generation Z to Switch the Majority of Purchases to Retailers That Provide the Newest Digital Tools and Channels, Accenture Research Reveals

NEW YORK; Mar. 1, 2017 – Retailers looking to capture share of wallet and brand loyalty from the next generation of consumers – Gen Z – will need to step up their focus on new ways of engagement.  This group is looking for enhanced digital tools such as the ability to purchase directly via visual social platforms including YouTube, Facebook, Instagram and Snapchat, according to new global consumer research from Accenture.
February 14, 2017

Organizations Wasting Billions on Customer Loyalty Programs That Don’t Work Like They Used To, Accenture Strategy Study Finds

NEW YORK; Feb. 14, 2017 – Organizations are wasting billions of dollars each year on customer loyalty programs that don’t work like they used to, according to new research from Accenture Strategy. With millions of loyalty points sitting dormant and the majority of U.S. consumers (78 percent) retracting loyalty at profit-crushing rates, organizations must pay attention to the new factors driving customer loyalty in the digital age or risk losing customers for good. 
February 09, 2017

Accenture Appoints Laura Gurski to Lead Customer and Channels Consulting Practice for the Automotive, Consumer Goods, Industrial, Life Sciences, Retail and Travel Industries

CHICAGO; Feb. 9, 2017 – Accenture today announced the appointment of Laura Gurski as Senior Managing Director, Products – effective immediately. As the head of Accenture’s Customer and Channels Consulting Practice for Products, Ms. Gurski will oversee the development and delivery of marketing, customer service, commerce and sales transformation services. 
January 19, 2017

Accenture and Council of Fashion Designers of America Form Innovation Program for Fashion’s Next Generation of Top Talent

NEW YORK; Jan. 19, 2017 – The Council of Fashion Designers of America (CFDA) and Accenture (NYSE: ACN) have formed an innovative collaboration to help shape how the fashion industry integrates technology and consumer insights into its business practices. 
January 15, 2017

Kurt Salmon, part of Accenture Strategy, Partners with National Retail Federation to Launch App Showcasing Some of the Most Innovative Retail Stores in New York

NEW YORK; Jan. 15, 2017 – Kurt Salmon, part of Accenture Strategy, and the National Retail Federation (NRF) today launched a new app that showcases some of the most innovative retail stores in New York. The NRF 2017 Store Tours app highlights the locations of stores, including the NBA Store, Bloomingdale’s 59th Street, Uniqlo and Zara, and provides NRF Retail’s BIG Show attendees with a guided tour of each one. 
January 09, 2017

Accenture Acquires Product Design and Innovation Firm Altitude, Enhancing Ability to Help Companies Harness the Internet of Things to Create New Business Models

NEW YORK; Jan. 9, 2017 – Accenture (NYSE: ACN) has acquired Altitude, a privately held product design and innovation firm based in Boston that uses its expertise in consumer insight, design and product engineering to help companies innovate and develop new physical products and services.
December 20, 2016

New Research from Kurt Salmon, part of Accenture Strategy, Reveals Retailers on Santa’s Nice List for Holiday Shipping

NEW YORK; Dec. 20, 2016 – It’s the most competitive time of the year for retailers, and many pulled out all the stops to ensure customers received their orders quickly and accurately in time for the holiday season. According to Kurt Salmon, part of Accenture Strategy, luxury goods consumers were top of the list for experiencing a speedy delivery in the 2016 Holiday Shipping survey. 
December 06, 2016

Supermarket of the Future Opens its Doors, Coop Italia and Accenture Reinvent the Grocery Shopping Experience

MILAN; Dec. 6, 2016 – Coop Italia, Italy’s largest supermarket chain, has collaborated with Accenture (NYSE: ACN) to reinvent the customer experience in grocery shopping with the opening of its Supermarket of the Future store.
November 16, 2016

Consumer Goods Companies Can Tap a U.S. $700bn Growth Opportunity If They Understand The “Fluid Consumer” and Learn to Flex their Operating Models Accordingly, Accenture Argues

NEW YORK, Nov. 16, 2016 – Consumer packaged goods (CPG) companies must re-focus on the consumer rather than goods, according to a new book from Accenture entitled The Fluid Consumer, by Teo Correia.