Energy Providers Falling Short of Expectations for Digital Customer Experiences, Accenture Research Finds
NEW YORK and LONDON; May 31, 2017 – Squeezed by falling profits, technology disruption and outside competitors targeting their customers, energy providers face the additional challenge of falling short of consumers’ expectations for digital channels and personalized experiences, according to the latest edition of the annual New Energy Consumer research by Accenture (NYSE: ACN).
May 31, 2017
Applications Open for Accenture ConsumerTech Awards
LONDON; Mar. 21, 2017 – Nominations for the next round of the Accenture ConsumerTech Awards are now open. These awards recognize start-ups that play a major role in how big brands and organizations engage with millennials.
March 21, 2017
Accenture Launches “Accenture Customer Credit Solutions” to Provide Fast, Efficient and Flexible Credit Services to Sub-Saharan African Businesses
NEW YORK; Feb. 26, 2016 – Accenture (NYSE: ACN) has today launched a new business, Accenture Customer Credit Solutions, which will help businesses and retailers across Sub-Saharan Africa provide faster, efficient and more flexible credit services to their customers.
February 26, 2016
Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities
AMSTERDAM; Jan. 4, 2016 – Accenture (NYSE: ACN) has acquired CRMWaypoint, a supplier of cloud advisory and technology services in the Netherlands, specializing in Salesforce cloud solutions for sales, service and marketing.
January 04, 2016
Mediocre Performance by a Majority of Sales Representatives Cost Companies 3.2 Percent in Potential Revenue, Accenture Research Shows
NEW YORK; Dec. 4, 2014 – The vast majority of corporate sales representatives are consistently average performers but could boost the competitiveness of companies by generating hundreds of millions of dollars in additional revenue each year for those businesses able to lift their performance even modestly, according to new research from Accenture (NYSE: ACN) and CSO Insights. Today, mediocre performance is costing companies 3.2 percent in potential revenue, but that could be secured through a five percent improvement in sales performance enabled by a combination of enhanced training, technology-enabled sales tools and better use of data and analytics.
December 04, 2014
U.S. “Switching Economy” Puts Up To $1.3 Trillion of Revenue Up for Grabs for Companies Offering Superior Customer Experiences, Accenture Research Finds
NEW YORK; October 22, 2013 – Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction or reverse rising switching rates among their customers. As a result, there is a potential $1.3 trillion of revenue at play in the U.S. market represented by the “switching economy,” according to new research released by Accenture (NYSE: ACN)*.
October 22, 2013
Accenture and Rail Solutions, an SNCF subsidiary, Deliver New Reservation, Revenue Management and CRM Systems For Nuovo Trasporto Viaggiatori (NTV)
ROME; April 11, 2013 – Accenture (NYSE: ACN) and Rail Solutions, an SNCF subsidiary, today announced that they have successfully delivered a range of passenger-focused systems for new Italian rail operator, Nuovo Trasporto Viaggiatori (NTV). These include an advanced reservation and distribution platform, a revenue management system and a customer relationship management (CRM) system.
April 11, 2013
Accenture and Rail Solutions, an SNCF subsidiary, Deliver New Reservation, Revenue Management and CRM Systems For Nuovo Trasporto Viaggiatori (NTV)
ROME; April 11, 2013 – Accenture (NYSE: ACN) and Rail Solutions, an SNCF subsidiary, today announced that they have successfully delivered a range of passenger-focused systems for new Italian rail operator, Nuovo Trasporto Viaggiatori (NTV). These include an advanced reservation and distribution platform, a revenue management system and a customer relationship management (CRM) system.
April 11, 2013
Accenture Identifies New Sales Models to Help Drive Profitable Revenue Growth in Selling Through Someone Else: How to Use Agile Sales Networks and Partners to Sell More
NEW YORK; February 19, 2013 – Accenture (NYSE: ACN) today announced the release of Selling Through Someone Else: How to Use Agile Sales Networks and Partners to Sell More, authored by Robert Wollan, Naveen Jain and Michael Heald, managing directors in the Accenture Sales & Customer Services practice. The book, published by Wiley, reveals how changes to sales strategies and execution models can help sustain profitable growth amid an increasingly complex and fast-evolving selling environment.
February 19, 2013
Businesses that Capitalize on Consumer Behavior Change are Better Positioned to Outperform Economic Growth, Finds Accenture
DAVOS, Switzerland; Jan. 22, 2013 – Global businesses that capitalize on major changes in consumer behavior can generate significant growth over the next few years, according to a new report from Accenture (NYSE: ACN).
January 22, 2013