Helping companies acquire, develop and retain more profitable customer relationships through effective marketing, direct and indirect sales, customer service, field support and customer contact operations.
February 26, 2016

Accenture Launches “Accenture Customer Credit Solutions” to Provide Fast, Efficient and Flexible Credit Services to Sub-Saharan African Businesses

NEW YORK; Feb. 26, 2016 – Accenture (NYSE: ACN) has today launched a new business, Accenture Customer Credit Solutions, which will help businesses and retailers across Sub-Saharan Africa provide faster, efficient and more flexible credit services to their customers.  
January 04, 2016

Accenture Acquires CRMWaypoint to Strengthen its Cloud First Agenda and Salesforce Capabilities

AMSTERDAM; Jan. 4, 2016 – Accenture (NYSE: ACN) has acquired CRMWaypoint, a supplier of cloud advisory and technology services in the Netherlands, specializing in Salesforce cloud solutions for sales, service and marketing.
 
December 04, 2014

Mediocre Performance by a Majority of Sales Representatives Cost Companies 3.2 Percent in Potential Revenue, Accenture Research Shows

NEW YORK; Dec. 4, 2014 – The vast majority of corporate sales representatives are consistently average performers but could boost the competitiveness of companies by generating hundreds of millions of dollars in additional revenue each year for those businesses able to lift their performance even modestly, according to new research from Accenture (NYSE: ACN) and CSO Insights. Today, mediocre performance is costing companies 3.2 percent in potential revenue, but that could be secured through a five percent improvement in sales performance enabled by a combination of enhanced training, technology-enabled sales tools and better use of data and analytics.
 
October 22, 2013

U.S. “Switching Economy” Puts Up To $1.3 Trillion of Revenue Up for Grabs for Companies Offering Superior Customer Experiences, Accenture Research Finds

NEW YORK; October 22, 2013 –  Despite having more data and insights into consumer desires and preferences, companies in the U.S. have failed to meaningfully improve customer satisfaction or reverse rising switching rates among their customers. As a result, there is a potential $1.3 trillion of revenue at play in the U.S. market represented by the “switching economy,” according to new research released by Accenture (NYSE: ACN)*.
 
April 11, 2013

Accenture and Rail Solutions, an SNCF subsidiary, Deliver New Reservation, Revenue Management and CRM Systems For Nuovo Trasporto Viaggiatori (NTV)

ROME; April 11, 2013 – Accenture (NYSE: ACN) and Rail Solutions, an SNCF subsidiary, today announced that they have successfully delivered a range of passenger-focused systems for new Italian rail operator, Nuovo Trasporto Viaggiatori (NTV). These include an advanced reservation and distribution platform, a revenue management system and a customer relationship management (CRM) system.
April 11, 2013

Accenture and Rail Solutions, an SNCF subsidiary, Deliver New Reservation, Revenue Management and CRM Systems For Nuovo Trasporto Viaggiatori (NTV)

ROME; April 11, 2013 – Accenture (NYSE: ACN) and Rail Solutions, an SNCF subsidiary, today announced that they have successfully delivered a range of passenger-focused systems for new Italian rail operator, Nuovo Trasporto Viaggiatori (NTV). These include an advanced reservation and distribution platform, a revenue management system and a customer relationship management (CRM) system.
February 19, 2013

Accenture Identifies New Sales Models to Help Drive Profitable Revenue Growth in Selling Through Someone Else: How to Use Agile Sales Networks and Partners to Sell More

NEW YORK; February 19, 2013 – Accenture (NYSE: ACN) today announced the release of Selling Through Someone Else: How to Use Agile Sales Networks and Partners to Sell More, authored by Robert Wollan, Naveen Jain and Michael Heald, managing directors in the Accenture Sales & Customer Services practice. The book, published by Wiley, reveals how changes to sales strategies and execution models can help sustain profitable growth amid an increasingly complex and fast-evolving selling environment.  
January 22, 2013

Businesses that Capitalize on Consumer Behavior Change are Better Positioned to Outperform Economic Growth, Finds Accenture

DAVOS, Switzerland; Jan. 22, 2013 – Global businesses that capitalize on major changes in consumer behavior can generate significant growth over the next few years, according to a new report from Accenture (NYSE: ACN). 
October 15, 2012

Accenture Positioned in the “Leaders” Quadrant of Leading Industry Analyst Firm’s Magic Quadrant for Customer Relationship Management

New York; Oct. 15, 2012 – Accenture (NYSE: ACN) has been positioned in the “Leaders” quadrant in Gartner, Inc.’s recently published “Magic Quadrant for CRM Service Providers, Worldwide.”[1]

 
April 11, 2012

Accenture Introduces New Software to Help Banks Integrate Customer Channels, Streamline Product Development and Pricing

NEW YORK; April 11, 2012 – Accenture (NYSE: ACN) has introduced two new software products – Accenture Multichannel Platform and Accenture Product and Fee Factory – to help banks quickly and efficiently integrate customer channels, such as mobile, branch and online banking, and streamline product development and pricing.