Thomas Cook UK has selected Navitaire's Open Skies host reservation service to power its new online reservation system, which will offer low-cost seats on the company's charter airline, Thomas Cook Airlines.
Two-thirds of U.S. consumers are willing to pay more for select services in exchange for better service despite lower prices being a primary reason for switching service providers, according to survey findings released today by Accenture (NYSE: ACN).
The importance of customer service at major airline carriers and hotel groups equals and, in some cases, surpasses that of frequent flyer and rewards programs, according to a new survey of U.S. business travelers from Accenture.
The economy remains a major concern for business travelers and may be limiting the travel industry’s ability to raise prices, but business travel shows signs of growth, according to a survey of U.K. business travelers released today by Accenture.
Despite global health, economic and geopolitical concerns, business travel shows signs of growth in the United States, according to a survey of more than 1,600 U.S. business travelers released today by Accenture.
Accenture and KLM today announced that, following a successful test phase, they will move ahead with a long-term "co-sourcing" agreement, announced earlier this year, under which Accenture will help KLM enhance its Web-based Internet and intranet systems.
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