LONDON; June 28, 2010 – Accenture (NYSE: ACN) has signed a seven-year agreement with Aviva‘s property claims repair service, Asprea, to provide application and infrastructure outsourcing services
for its buildings claims division in the UK. Financial terms were not disclosed.
Under the terms of the agreement, Accenture will develop and manage all the applications that support Asprea’s buildings claims operations, covering the claim validation and fulfillment process. Asprea will also outsource to Accenture its infrastructure services, including service desk, workplace, network and telephony, and data centre services. The deal is designed to improve customer service and increase cost efficiencies.
“Our business is focused on providing the highest quality of service to our customers when they make a claim,” said Neil Gribbin, managing director at Asprea. “By outsourcing our infrastructure and claims applications to Accenture, we can stay focused on continual enhancement of our core competency in claims and delivering further improvements in quality of service to our clients. Accenture’s deep operational experience in IT outsourcing, combined with its insurance expertise, makes it an ideal business partner for Asprea.”
“Bundling application and infrastructure services will enable Asprea to achieve even greater IT standardization and synergies, and to reduce outsourcing management costs,” said Stephen Lathrope, senior executive in Accenture’s financial services practice. “We look forward to delivering best-in-class outsourcing services to Asprea in order for them to provide continued high customer service levels.”
Asprea provides a dedicated insurance claims service for Aviva, dealing with around 25% of its building claims for both domestic and commercial customers.
On April 1, 2010 the Asprea business was transferred into the Aviva Group, having previously been part of the Carillion Group.
Aviva is the world’s fifth largest* insurance group, serving 53 million customers across Europe, North America and Asia Pacific.
Aviva’s main business activities are long-term savings, fund management and general insurance, with worldwide total sales of £45.1 billion and funds under management of £379 billion at 31 December 2009.
We are the largest insurance services provider in the UK and one of the leading providers of life and pensions products in Europe.
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*based on gross worldwide premiums at 31 December 2008
Accenture is a global management consulting, technology services and outsourcing company, with more than 190,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009. Its home page is www.accenture.com
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