NEW YORK, Jan. 31, 2012 – Two out of three (66 percent) consumers switched companies –  including wireless phone, cable and utilities – as a result of poor customer service in 2011 even as their satisfaction with the services provided by those companies rose, according to new research released today by Accenture (NYSE: ACN). The research findings pose new challenges for marketers as they focus on building customer loyalty and improving market share in a very competitive business environment.

BILBAO; Spain; Jan 30th, 2012 -- The Basque Regional Government has selected Accenture (NYSE:ACN) to develop a strategic cost transformation program for the Department of Internal Affairs responsible for policing and public safety.

RESTON, VA, Jan. 30, 2012 – A groundbreaking study from Accenture (NYSE: ACN), comScore, Inc. (NASDAQ: SCOR), and dunnhumbyUSA aimed at helping consumer packaged goods (CPG) marketers better understand the link between consumers’ usage of brand websites and their in-store brand buying behavior found that visitors to CPG brand websites buy 37% more in retail stores than non-visitors to the brand site. The study, Are Your CPG Brands Maximizing the Return on Your Digital Investment?, also concluded, that to maximize impact, website content needs to be updated regularly and contain brand value messaging that both engages visitors while also providing compelling reasons for them to purchase the brand at retail.

VANCOUVER, Jan. 27, 2012 – Accenture’s (NYSE: ACN) customer care center for BC Hydro has won gold and silver medals for service excellence at a recent international awards ceremony. The recognition by ContactCenterWorld, a global association for contact center industry professionals, was based on the team’s commitment to the customer, maintaining a high level of performance, and their innovative approach.